I've expressed this to coworkers, and in the comment sections of Facebook posts, but today, after a Harvard Grad came in to reminisce about how he shopped here twenty years ago before you could torrent all of your comics, he said "I love this place. I'm so glad you're still here. I was sad to see that Tower Records is gone. What's your secret?"
"Oh, having a solid subscriber base, being personable. But, mostly, we thrive on people who have fond remembrances of the store, who are surprised we are still here, who remember how important it is to buy things from the places that they love, instead of just getting them for free online, so they can stay in business."
He left without buying anything.
I didn't shout "THIS IS WHY TOWER RECORDS IS GONE, ASSHOLE." after him, either. But I thought it really loudly.