I was having a really unnecessarily stressful day: lots of phone calls from people wanting to sell collections, people sad that the books they are looking for are out of print or unavailable, and one guy who came down the steps with A Shopping Cart Full Of Bagged And Boarded Comics who was very nice but frustrated that I wasn't even willing to look at the collection, telling him to come back when the buyer was here, and to prep a catalog of what he has.
I found myself being quietly seething at people who were asking not unreasonable things, but things that were keeping me from doing what I wanted to do, including one guy who volunteered to help me move all of the books that rest on the magazine section when I'm organizing books, and was super sad when I told him to come back on a day when the magazines weren't covered.
The phone rang two or three times in a half hour period, while a probably very nice person was coughing around the store talking about how Kylo Ren was "Zuko in space."
I went behind the counter to change the CD to something more soothing, and a woman who's been in the last couple of weeks, occasionally buying something, but never speaking to me, came up to the counter.
Random Customer: I'd like to buy these two books, please.
They're Neil Gaiman's graphic novel versions of The Graveyard Book.
Me: I haven't gotten around to reading the graphic novel books, yet, but I really liked the book they're based on.
RC: Every time I'm in here, you mention that you like what the person is buying.
Me: I like a lot of comics. It's why I work here.
RC: Well, I wanted to let you know that this is my favorite store. Not just in Boston, but anywhere. Every time I come in here, you and the woman that works here are so friendly. I never feel like you guys are glaring at me, or judging me for what I like.
Me: Thank you. I think it's because we all bought comics at places that made us feel uncomfortable before we started working here, so we want to make sure nobody else feels that way.
RC: Well, I wanted to thank you for making a comfortable environment.
Me: Thank you.
I was feeling a lot better. Until the next customer came in and pulled an entire shelf ov overstock on to the floor.