November 26th, 2020

Saturday, 3pm, Me: I ordered a set of bookcases from you a couple of weeks ago, and was told they'd be delivered on Friday. I know the various delivery services are running behind right now, but when I tried to check the status of my order, I noticed it had gone from "out for delivery" to "out of stock". If it's just going to be a few more days before the bookcases arrive, that's not a problem. I'm happy to wait a bit. But if they are out of stock, I don't really want to wait a month or so for them, and would rather have my money refunded. Please let me know the current status.

Tuesday, 6am, Natasha: Thank you for your email regarding your recent order. I apologize for the difficulty you are experiencing with the order. I have forwarded your email to a specialized representative who will be able to assist you with this issue. Please allow 3-4 business days for this representative to research and contact you with a resolution. We look forward to resolving your concern in a timely manner. If I may be of further assistance please let me know and I will be happy to help.

Tuesday, 4pm, Clark: I’m sorry to hear the tracking information has not been updated. Your order shows shipped on 11/18/2020. Usually, the tracking information is updated within 24-48 hours from the shipping date. Since there have been no updates, I am sending a message to our warehouse to have this looked into. We should hear back from them in the next 1-4 business days and will follow up with you when we receive a response. If we are unable to update tracking information by then, we will process a Refund.

Tuesday, 5pm, Sophia: I’m sorry to hear you were unable to track your purchase. We’re currently working to get this sorted for you. We’ve reached out to our Partner to look into this issue and should receive an update within 24 hours. In the case we’re unable to locate the original order, we’ll issue a complete refund for the order. Thank you for your good thought be happy.
Wednesday, 3pm, Silverstri: We’ve reached out to our Partner to look into this issue and should receive an update via mail.

Thursday, 12pm, Axel: I’d like to apologize for the delay in delivery.
We received an update from our partner stating that because of the increase in orders and the impact of COVID-19, Carriers have a large backlog of packages now. Some orders may be delayed 3-8 days before the first scan. This also depends on the level of Carriers' capacity. Please be assured your package will arrive by Saturday 11/28. We are sorry for the inconvenience.

Thursday, 12:30pm, Troy: Adam, I am here to help you on the item you never received. Since there is no updates on the item. I would go ahead and complete the return for refund and the refund will be credited back to the original form of payment. If in case you do not see the refund, please contact your bank for refund posting timeframe.

Thursday, 1:15pm, Jasper: We have contact with out partner, and are told the item should arrive between Friday 11/27 and Sunday 11/29. We appreciate your patience.

Thursday, 1:33pm, Alfred: Since there is no updates on the item. I would go ahead and complete the return for refund and the refund will be credited back to the original form of payment. If in case you do not see the refund, please contact your bank for refund posting timeframe.

Please note, I have sent only one response since my intial inquiry, and it was to thank them for getting back to me. I now have No Idea whether I'm actually getting the bookcases, the refund, neither, or both.

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Updated: On Friday, I received a full refund for all shelves.

​On Saturday, the shelves arrived.