We have two sets of customers that we like, each of whom have kids. And the kids, like all kids, are complicated genetic hormone puzzles. They're often great but sometimes get sad and unruly.
Today, while they were both in the store, one of the kids wanted a toy that the parent wasn't going to get, and the kid went from reasonable to a screaming mess of emotions in less than three seconds.
I mention this, not to shame the usually awesome kid, but because of how hard I laughed when, after the screaming child left, the other unrelated parent pumped his fist in the air and went "Not mine! This time."
As fist pumping parent left, he bought his child, and his neices/nephews each a book. As they were leaving, his child shouted "I WANT TO READ MY BOOK."
"Why did you shout that?" He asked. "We were the good ones. Don't you want to be the good ones?"
And his child whispered. "Sorry. I want to read my book. I'm very excited."